Service Types
- General Contracting
- Repair of Dental Equipment (RDE)
- Preventive Maintenance (PM)
- Annual Maintenance Contact (AMC)
Features
- Professional Engineer
- Affordable Price
- On-Site & Depot Service
- Ensure Healthy Operation
- Minimize Downtime and Increase Productivity
- European Standard Services Warranty
Included
- Any hardware & software solution
- Service charge only
Excluded
- Cost of additional consumables, materials, or spare parts (if required)
- Transport cost for carrying new consumables, materials, or spare parts (if applicable)
- Warranty on consumables or spare parts
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01517816064
Description
Lifetime Care
We will help you manage the lifecycle of your equipment from commissioning to retirement and appropriate environmental solutions.
Tech Xzon only provided the best dental equipment installation, maintenance, calibration, and repair service in Bangladesh. Our trained engineers and technicians provide personalized, localized services and are familiar with your exercise equipment and its special requirements. Tech Xzon's Quick Response Emergency Service keeps all your equipment up and running. We keep it simple – only a number to call, a billing statement, and, most importantly, a consistent standard of excellence.
Terms & Conditions
You will only have to pay service charges and the cost of materials or spare parts (if taken) BDT 500 (Dhaka), BDT 800 (near Dhaka), BDT 1500 (other districts) will have to be paid as visiting fee if no service is available. Near the Dhaka Covered Areas are Tongi, Gazipur, Savar, Keraniganj, Narayanganj, Sonargaon, and Narsingdi.
We also offer free or demo visits on customers' request.
In the case of Preventive Maintenance and Annual Maintenance Contract, Ultimate Service Plan is given after contacting us.
Payment
By Quality Control in favor of “Tech Xzon” after completing service.
Warranty
Tech Xzon gives 90 days of European Standard Service Warranty. However, the warranty on consumable materials or spare parts is as per the manufacturer.
Canceling
If you cancel the services after technicians or engineers reach your site then you just have to pay BDT 500 (Dhaka), BDT 800 (near Dhaka), and BDT 1500 (other districts) as a visiting charge.
Safety Measures
Customers will be solely responsible for their personal materials and the safety of workplace resources.
Discharging
After-service completion, the customer automatically discharges Tech Xzon from further liabilities.
Night Shift Services
Night services start from 8:00 pm to 8:00 am. Minimum three (3) Hours Lead time after-service booking.
Additional Information
In excess of BDT 1500 will be charged as Emergency Service Support Charge.
If for any reason the customer refuses to take service after order confirmation, only the Emergency Support Service Charge will be applicable
Tech Xzon will not be liable for any direct or incidental loss/damage to the customer’s property or personal security during availing the services, caused by accident, theft, burglary, or any other type of incidental damages.
The customer is singularly responsible for monitoring, using, and supervising the activities provided by Service providers.
FAQs
Yes, the price mentioned is estimated and can vary depending on the scope of work or product availability, etc.
Usually, repair services are provided at customer sites, if required the instrument engineer/technician might have to take the electric circuit board or parts to the workshop for repair.
After the correct diagnosis, a tested engineer/technician will start servicing accordingly. Depending on the scope of work and hardware availability, the service time will typically take up to five (5) hours. And take more time if necessary.
Yes, our on-site service calls can be scheduled within three (3) hours of lead time. However, emergency orders will be served depending on the availability of engineers/technicians.
Yes, emergency services are provided. The visiting charge for emergency orders has to be paid in excess of BDT 1500.
In case of equipment malfunction, we are ready to help you on-site as soon as possible. We have local hotline support to help you with the best possible solution. We provide On-Site and Depot repair solutions for dental equipment.
Most laboratory equipment requires regular maintenance to ensure that the results of the research are valid and that the equipment is working without delay. It’s important to be aware of the manufacturer’s recommendations for the maintenance period. So we seriously calibrate the equipment during maintenance, the potential spare parts are replaced, and the overall functions are tested.
An annual maintenance contract is an agreement between a company and a service provider that sets out expectations for the ongoing maintenance of equipment, software, or property that the company purchases from the supplier. More along the lines of a traditional OEM service contract. However, Tech Xzon can work on multiple devices from multiple vendors.
Customers will enjoy a 90 days warranty from the day of receiving service from Tech Xzon support providers or service-centers. This is the industry’s highest warranty period in Bangladesh. This limited warranty applies to any replacement Product or part, or to any repair, for the remainder of the original warranty period or for 90 days from its shipment to you, whichever period is longer. And this limited warranty applies only within the European Union and within countries of the European Free Trade Association where the Products are available for sale to customers located in such countries.
Why Choose Us?
- Well-Trained Engineer
Our engineers are well-trained and have experience and expertise in this field. Their backgrounds are thoroughly checked out in detail. From installation to complete service, they will do it expertly.
- Fast & Effective Services
Ordering equipment repair services from us is so simple. You can easily, hassle-free, and quickly hire expert engineers and technicians from us.
- Budget Friendly
You can hire professional engineers on the same budget or less than any local engineers near you. We will provide expert engineers to install/repair/calibrate your equipment.
- Quality Assurance
Our specialist engineers and technicians will give you all-high quality support. We maintain a European standard services warranty.
- 100% Satisfaction Guarantee
We are committed to providing superior products and services to our customers. A promise to deliver total satisfaction, every time, is a bold statement.
- Safety Assurance
Our specialist engineers and technicians offer safe services for you. They will handle your equipment services with care.
- Standard Tools
We keep everything you need for your work ready on-time on-side. We use the best tools and equipment that are compatible with your instruments.
- Daily Task List
Our client is having daily and weekly activities to be performed with each piece of equipment. We maintain installation, service, maintenance, and calibration reports & plans for every daily activity for each piece of equipment.
Tech Xzon has the competency to service the following instruments:
- Autoclaves
- Sterilizers
- Handpiece
- Suction Pumps
- Dental Operatory Lights
- Dental Chairs
- Dental Units
- Delivery Systems
- X-Ray Systems
Dental Part Suppliers:
Tech Xzon has access to top-name dental part suppliers, such as “Coming Soon” making replacement and reinstallation of parts easy and affordable.
- Hand Pieces
- Dental Drills
- X-Rays -Intraoral & Panoramic
- X-Rays Portable Camera
- X-Rays Processors
- Model Trimmers
- Plaster Traps
- Foot Pedals
- Cavitrons
- Scales
- Dental Air Compressor